Lunch business vary enormously and I'm not just talking about their menus. For something seemingly as simple as providing lunch, their is a staggering variety in the way this is accomplished. It's obviously in our interests to get to know our clients. The more we know about them and how they operate, the better we can create a service to support them. This is a brief look at some of the interesting things we have learnt about lunch businesses and their customers.
Customers thinking ahead (or not)
Most end customers seem to order their lunch as late as possible. Different shops have different cut-offs so the time of this itself varies. Interestingly though, for our of our clients, many of their customers seem to routinely place a whole weeks worth of orders on the Friday before.
January 1, 1970
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Ross on Wye,